FAQs

A monitoring interval is the frequency at which we check your endpoints. For example, a 30-second interval means we check your service every 30 seconds.

We offer the market's shortest monitoring intervals, starting from 20 seconds, allowing you to detect and respond to issues faster than ever. You can customize these intervals based on your needs and service level.

We monitor your systems from multiple global locations to provide accurate, region-specific insights. Check our coverage at https://docs.bubobot.com/configuration/worker-ip-locations 

Yes, we are planning to provide API access that will allow third-party users to integrate with Bubobot.

Need help? Contact us at [email protected] and our team will assist you with any questions or issues.

Yes! We offer a generous free tier that includes your first 100,000 monitor runs completely free. This allows you to thoroughly test our platform and scale your monitoring needs without initial costs.

A monitor run occurs each time our system checks your endpoint or service. The total number of monitor runs is calculated by:

• Frequency of checks (e.g., every 30 seconds)
• Number of enabled workers (each worker counts as a separate run)

For example:

• 1 monitor with 1 worker checking every minute = 1,440 runs/day
• 1 monitor with 4 workers checking every minute = 5,760 runs/day (1,440 × 4 workers)

Monitor runs accumulate across all your active monitors and their respective workers.

Our pricing is based on monitor runs - each time our system checks your endpoint counts as one monitor run. Important to note:

• Monitor runs are multiplied by the number of workers enabled
• For example, 1 monitor with 4 workers checking every minute = 5,760 runs/day (1,440 × 4 workers)
• A single worker checking every 30 seconds = 2,880 runs/day

You can estimate costs using the calculator at https://bubobot.com/pricing/calculating.

We offer flexible plans with annual subscriptions available at a 20% discount. Our pricing is transparent with no hidden fees.

Yes, you can easily upgrade or downgrade your plan as your needs change. We offer flexible scaling options to accommodate your growing monitoring requirements without long-term commitments.

Bubobot is a SaaS monitoring platform designed to keep your systems up and running. We offer comprehensive monitoring tools to give you full visibility and control over your system's health.

Getting started with Bubobot is simple:

1. Sign up for an account
2. Choose your monitoring targets (HTTP, server, port, or specific monitor types)
3. Configure your monitoring parameters, notification preferences, and escalation policies
4. Start monitoring instantly in real-time

For detailed instructions on setting up specific monitors and configuration options, visit our documentation at https://docs.bubobot.com/ 

Bubo Assistant is your AI chatbot that simplifies Bubobot management. It allows you to create and manage monitors, configure integrations, and handle incidents using your own language.

1. Click on the Bubobot icon in the top-right corner of your dashboard
2. Type your request in natural language, such as:
   • "Set up Slack notifications for all production monitors"
   • "Show me all critical incidents from the last 24 hours"
   • "Pause monitoring for the dev environment during our deployment"
3. Review the assistant's response and confirm any actions
4. Continue the conversation for follow-up tasks or questions

Smart Silencing helps reduce alert noise by intelligently deciding when to notify you based on context analysis. It evaluates the most critical factors to ensure you only get alerts that require your attention:

• Environment type (prod/dev)
• Endpoint criticality
• Time patterns
• Your past interaction patterns
• ... 

When creating or editing a monitor, you'll find Smart Silencing options where you can choose between using our smart defaults or customize rules to match your specific needs. 

Anomaly Detection identifies unusual system behavior before it escalates into incidents. Unlike traditional monitoring that relies solely on fixed thresholds, our detection system analyzes performance patterns over time to spot changes that may indicate problems. This proactive approach helps prevent downtime by alerting you to subtle changes in response times and status code patterns. 

When creating or editing a monitor, select the Anomaly Detection tab and choose between two powerful options:

• Bubobot AI: Our intelligent system that automatically learns your service patterns and detects anomalies based on your chosen sensitivity level (e.g., 80% means alerting when metrics drift 80% from normal)
• Threshold: Set specific static values (like 5000ms response time) as your performance boundary

With either option, you can customize when alerts trigger by setting what percentage of checks must exceed limits and for how long.

Bubobot provides two key notification settings:

• Confirmation Period:
  • Defines how long to wait after detecting a failure before creating an incident
  • Default: Immediately Start (alerts sent as soon as failure is detected)
  • Can be adjusted to prevent false alarms from temporary glitches
• Recovery Period:
  • Determines how long a monitor must be up before automatically resolving an incident
  • Default: Immediately Recovery (incident resolved as soon as service is back up)
  • Can be configured for delayed recovery confirmation if needed

These settings help reduce noise and ensure accurate incident reporting. You can customize both periods based on your monitoring needs.

Setting up integrations is straightforward:

1. Go to the Integrations section in your dashboard
2. Select your desired integration platform
3. Follow the step-by-step authentication process
4. Configure notification preferences and rules
5. Test the integration to ensure it's working properly

Escalation policies help ensure critical alerts are never missed. They allow you to:

• Define multiple levels of responders
• Set time-based escalation rules

For example, if the primary responder doesn't acknowledge an alert within a specified time, it automatically escalates to the next level of support.

Bubobot integrates with numerous notification channels like Slack, Telegram, Discord, or PagerDuty. For critical notifications, we also support SMS alerts and phone calls.

For the complete list of integrations and setup guides, visit our documentation at https://docs.bubobot.com/integrations/integrations-messaging 

Status pages allow you to transparently communicate your system's health with your users. You can display real-time status of your monitored services, planned maintenance, and incident history.

You can customize your status page with:

• Your company's branding and logo
• Custom domain
• Service grouping
• Incident updates and history
• Maintenance schedules

Check our documentation for complete customization options.

Yes, you can set up a custom domain for your status page (e.g., status.yourcompany.com).

Yes, Bubobot supports team collaboration. You can invite team members, assign roles, and manage permissions from your account settings.

For detailed instructions on team management and available roles, visit our documentation at https://docs.bubobot.com/user-team/invite-members-to-a-team 

Team members can help manage monitors, respond to alerts, and configure integrations based on their assigned roles. Check our documentation for the complete list of roles and their capabilities at https://docs.bubobot.com/user-team/invite-members-to-a-team