The following terms and conditions govern all use of the Bubobot products (Web App and iOS/Android mobile apps) and all content, services and products available at or through the website or mobile apps. The products are owned and operated by Bubobot Co., LTD ("Bubobot" -a trademark of the company-). The products are offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation Bubobot's Privacy Policy) and procedures that may be published from time to time on this Site by Bubobot (collectively, the "Agreement").
Please read this Agreement carefully before accessing or using the products. By accessing or using any part of the products, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the products or use any services. If these terms and conditions are considered an offer by Bubobot, acceptance is expressly limited to these terms.

We may modify these terms or any additional terms that apply to Bubobot products. Changes will apply immediately. They might apply retroactively and to all our existing users.

If you do not comply with these terms, and we don't take action right away, this doesn't mean that we’re giving up any rights that we may have (such as taking action in the future).

If any of these Terms and Conditions are rendered invalid or void, the other Terms and Conditions will remain in fact. The section titles in the TOS are for convenience only and have no legal or contractual effect.

1. Your Bubobot Account and Site

If you have an account on the products, you are responsible for maintaining the security of your account (e-mail used, password, or API keys) and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You must not use Bubobot services in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and Bubobot may change or remove any content that it considers inappropriate or unlawful, or otherwise likely to cause Bubobot liability. You must immediately notify Bubobot of any unauthorized uses of your account or any other breaches of security. Bubobot will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.

2. Responsibility of Contributors 

By using the products, you are entirely responsible for:

• providing valid user data (e-mail, name, etc.);
• not using the Website for any illegal or abusive activity;
• securing any e-mail, password or api keys of your account;
• only having a single account;

Bubobot has the right (though not the obligation) to, in Bubobot's sole discretion (i) refuse or remove any content (monitors) that, in Bubobot's reasonable opinion, violates any Bubobot policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the products to any individual or entity for any reason, in Bubobot's sole discretion. Bubobot will have no obligation to provide a refund of any amounts previously paid.

3. Services Provided

Bubobot automatically checks the monitors defined by you in user-defined intervals. And, once a downtime is detected, it can notify the "user-defined contacts" with various methods (like e-mail, SMS, mobile push messages, etc.). The monitoring methods include:

• HTTP(s)/website monitoring
• HTTP(s)/website monitoring
• Keyword monitoring (checking the existence or non-existence of a given keyword on a web page)
• Ping monitoring
• Port monitoring
• Heartbeat monitoring (cron-job monitoring, you send requests to Bubobot and we check if they arrive on time)
• Kafka Broker monitoring
• MQTT Message monitoring
• Status pages (showcase your uptime to your customers)
  An optional paid plan with faster checking of monitors (typically under 1-minute) and/or the ability to have more monitor runs and SMS messages / voice calls .
  Paid plan based on the plan tier may include a specific number of status pages defined in the pricing and may be using a unique Bubobot URL may include and/or an option of using a custom domain protected with an SSL certificate issued by Let’s Encrypt. Free plan includes 1 status page with a unique Bubobot URL only.
• Permitted Use of Bubobot Free Plan
  The Bubobot Free Plan is intended solely for personal, non-commercial use. This plan is designed for users who seek basic uptime monitoring services for personal use, personal websites, personal projects, or other non-commercial applications. Use of the Free Plan for any commercial purpose, including but not limited to business, institutional, or revenue-generating activities, is strictly prohibited.
• Disclaimer of Commercial Use 
  Any commercial use of the Free Plan without an appropriate commercial subscription constitutes a violation of these terms. Unauthorized commercial use may result in the suspension or termination of the user’s access to Bubobot's services.
• Prohibited Use Cases
  Examples of prohibited use under the Free Plan include, but are not limited to:
  • Monitoring uptime for business websites, applications, or services that generate revenue.
  • Using the Free Plan to support or monitor sites or applications associated with a for-profit organization, institution, or any form of commercial entity.
  • Embedding uptime data in client reports, presentations, or other business materials.
    If your needs extend beyond personal use, we invite you to explore our commercial plans designed to support businesses and institutional requirements.

4. Payment and Renewal

• General Terms
  Optional paid services such as extra monitor runs, extra seats, extra integrations, or extra SMS messages / voice calls are available on the products (any such service is considered an “Upgrade”). By selecting an Upgrade you agree to pay Bubobot the monthly or annual subscription fees indicated for that service. Payments will be charged on a pre-paid basis on the day you sign up for an Upgrade and will cover the use of that service for a monthly or annual subscription period as indicated. For any plan upgrade, the payment method that you provided will be charged or credited the new prorated amount for the current payment period upon your request. You will be requested to pay the rate for the upgrade for the period from the date of the upgrade to the end of your current billing cycle. After successful confirmation of purchase, you will receive access to your new plan within a few minutes(depending on the speed of our payment processor). The new rate will apply to your next billing cycle. A downgrade in a plan will be scheduled for your usual renewal date, meaning your current plan will remain active until the end of your currently prepaid period. The new rate for your plan will apply and be charged on your next billing cycle. If the new plan does not fit the limits of your account resources (e.g. monitors and/or seats, etc) we reserve the right to suspend resources that do not fit the limit. Bubobot reserves the right to change the payment terms and fees.
• Minimal Hardware and Software Requirements for Using Bubobot. 
  Bubobot can be used with any operating system (including mobile) that can run a modern browser (Edge, Google Chrome, Safari, Firefox).
• Purchase Process
  Services provided by Bubobot can be purchased through the "Upgrade link" that can be reached after logging in to the products. The process works as:
  • You select the desired paid plan or the number of monitor runs, number of SMS message / voice call, desired number of extra seats or extra integrations.
  • Complete the payment with a credit card or debit card
  • Bubobot sends an e-mail mentioning that the purchased service can be used
    Depending on the purchase method selected, the payments will be processed by Paddle.com.
• Automatic Renewal
  Unless you notify Bubobot before the end of the applicable subscription period that you want to cancel an Upgrade, your Upgrade subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription fee for such Upgrade (as well as any taxes) using any credit card or other payment mechanism we have on record for you. Upgrades can be canceled at any time in the Plan Management.
• Refunds 
  You may terminate your subscription to the Upgrade at any time and you will not be obligated to pay any additional fees for upcoming subscription renewal periods. However, any subscription fees you have paid in advance will not be refunded.

5. Delivery Policy

Upon receipt of your order, the services will be performed to you in accordance with the terms applicable to the services that you purchased. The nature of the services you purchased and the date of your purchase may impact the timing of the performance of the services. The services will be deemed to be successfully delivered to you upon the performance of the services.

6. Intellectual Property

This Agreement does not transfer from Bubobot to you any Bubobot or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Bubobot. Bubobot, the Bubobot logo, and all other trademarks, service marks, graphics and logos used in connection with Bubobot, or the products are trademarks or registered trademarks of Bubobot or Bubobot's licensors. Other trademarks, service marks, graphics and logos used in connection with the products may be the trademarks of other third parties. Your use of the products grants you no right or license to reproduce or otherwise use any Bubobot or third-party trademarks. If you give feedback on the Website, for example, recommendations for improvements or features, such feedback will be deemed non-confidential and non-proprietary, and the implementation of that feedback is owned by Bubobot and may become part of the Website without any compensation to you. You agree to grant Bubobot a non-exclusive, transferable, royalty-free, sublicensable, irrevocable, worldwide license to use, host, cache, store, reproduce, transmit, publicly display, publicly perform, publish, and distribute the Content solely in relation to the operation of the Website, including the exercise of Bubobot’s rights and obligations under this Agreement.

7. Responsibility of Website Visitors

Bubobot has not reviewed, and cannot review, all of the material, including computer software, posted through the Website, and cannot therefore be responsible for that material's content, use, or effects. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Website may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Website may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying, or use of which is subject to additional terms and conditions, stated or unstated. Bubobot disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.

8. Content Posted on Other Websites

We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which Website links, and that link to Website. Bubobot does not have any control over those non-Better-Stack websites and webpages and is not responsible for their contents or their use. By linking to a non-Bubobot website or webpage, Bubobot does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Bubobot disclaims any responsibility for any harm resulting from your use of non-Bubobot websites and webpages.

9. Advertisements

Bubobot reserves the right to display advertisements on your account.

10. Changes

Bubobot reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the products following the posting of any changes to this Agreement constitutes acceptance of those changes. Bubobot may also, in the future, offer new services and/or features through the products (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.

11. Termination

Bubobot may terminate your access to all or any part of the products at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your Bubobot account (if you have one), you may simply discontinue using the products. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

12. Disclaimer of Warranties

The products are provided "as they are". Bubobot and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Bubobot nor its suppliers and licensors make any warranty that the products will be error-free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the products at your own discretion and risk.

13. Limitation of Liability

In no event will Bubobot, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Bubobot under this agreement during the twelve (12) month period prior to the cause of action. Bubobot shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

14. General Representation and Warranty

You represent and warrant that (i) your use of the products will be in strict accordance with the Bubobot Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental areas, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from Vietnam or the country in which you reside) and (ii) your use of the products will not infringe or misappropriate the intellectual property rights of any third party.

15. Indemnification

You agree to indemnify and hold harmless Bubobot, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys' fees, arising out of your use of the products, including but not limited to your violation of this Agreement.

16. No Resale or Redistribution of Service

Except as expressly authorized by Bubobot, you agree not to reproduce, duplicate, copy, sell, trade, resell, modify, create derivative works, or exploit for any commercial purposes, any portion of the use of the products, or access to the products or the products code.
In case you wish to use Bubobot for commercial purposes, please, contact us directly at [email protected] to discuss a custom deal.
It is possible to buy any of the products for another account. Billing details and invoices will be stored under the upgraded account.
If you do not comply with this, or Bubobot has reasonable grounds to suspect that you do not comply with this, Bubobot has the right to suspend or terminate your subscription and refuse any and all current or future use of the service (or any portion thereof). In this case, you are not eligible for any refund.

17. Contacting Bubobot

Bubobot may be contacted by email at [email protected]. By contacting Bubobot, the client grants Bubobot a worldwide, non-exclusive perpetual right to any ideas, information, designs or other material contained in any communication, except when the client has obtained prior written agreement from the Bubobot board.

The client agrees not to pass to Bubobot any commercially sensitive information and data about their own operations. The client accepts that information sent to Bubobot will not under any circumstance be considered subject to any form of a non-disclosure agreement, except when the client has obtained prior written consent from the Bubobot board.

All parties take into consideration that email is not a secure, guaranteed medium of communication. Emails should only be regarded as received by Bubobot if the client receives a manually created response.

With the exception of the above points, all discussions over email are deemed to be of informal nature, and should only be taken as binding when indicated as such by the Bubobot board.

Any suggestions, mention or reference of any alteration to past, present or future contractual terms by Bubobot should be taken purely as speculative until such time that the client is in possession of written confirmation by the Bubobot board.

19. Miscellaneous

This Agreement constitutes the entire agreement between Bubobot and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Bubobot, or by the posting by Bubobot of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, and any access to or use of the products, will be governed by the laws of Vietnam and subject to the jurisdiction of the People's Court of Ho Chi Minh City. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Bubobot may assign its rights under this Agreement without condition. This Agreement will be binding upon and will insure to the benefit of the parties, their successors and permitted assigns.